OUROBOROS SNAKE COLLECTION

We understand that sometimes you may need to return an item and we are here to help. Please read our return policy carefully to ensure that your return is processed smoothly.

• Returns: We accept returns of all our products within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please email us at sandwitchleather@gmail.com with your order number and reason for return. We will provide you with a return address and instructions.

• Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Refunds may take up to 7 business days to appear in your account.

• Exchanges: If you would like to exchange an item, please follow the same process as for returns. We will exchange your item for a different size or color if available. If the item is out of stock, we will issue you a refund.

• Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Damaged or Defective Items: If you receive a damaged or defective item, please email us within 48 hours of receiving your order. We will provide you with a return address and instructions on how to return the item. We will either send you a replacement item or issue you a refund.

• Sale Items: All sale items are final sale.

We take pride in our products and want you to be completely satisfied with your purchase. If you have any questions or concerns about our return policy, please do not hesitate to contact us at sandwitchleather@gmail.com

We strive to provide you with a seamless shopping experience from the moment you place your order to when it arrives at your doorstep. Please take a moment to review our shipping policy to understand the details of our shipping process.

• Processing Time:

  • Orders are processed within 1-2 business days after they are placed. Our team works diligently to ensure your order is carefully packed and prepared for shipment.

• Shipping Methods:

  • We primarily use USPS Ground Advantage for shipping within the United States. This method allows us to offer reliable service with delivery typically within 5-7 business days after processing. Please note that delivery times may vary based on your location and any unforeseen circumstances.

• Shipping Costs:

  • Shipping costs are calculated based on the weight of the package and the destination. You can view the shipping cost during the checkout process before finalizing your order.

• Tracking Information:

  • Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number. This tracking number allows you to monitor the progress of your package as it makes its way to you.

• Shipping Restrictions:

  • At the moment, we only offer shipping within the United States. We apologize for any inconvenience this may cause and are working towards expanding our shipping capabilities to serve our international customers.

• Delays and Issues:

  • While we make every effort to ensure timely delivery, please be aware that unforeseen circumstances such as weather conditions, holidays, or other carrier-related issues may cause delays. We appreciate your patience and understanding should any delays occur.

• Missing or Lost Packages:

  • In the rare event that your package is lost or missing, please contact our customer service team immediately. We will work with the carrier to investigate and resolve the issue promptly.

• Shipping Address:

  • Please ensure that your shipping address is accurate and complete to prevent any delivery issues. We are not responsible for orders shipped to incorrectly provided addresses.

We value your business and aim to provide you with a smooth and efficient shipping experience. If you have any further questions or concerns regarding shipping, feel free to contact SandwithLeather@gmail.com or leave a note in the "Picky Witch" section at checkout.  

Thank you for choosing Sandwitch Leather! We appreciate your support!